{"id":7760,"date":"2022-09-23T12:48:43","date_gmt":"2022-09-23T12:48:43","guid":{"rendered":"http:\/\/egy-med.com\/?page_id=7760"},"modified":"2022-10-18T01:56:58","modified_gmt":"2022-10-18T01:56:58","slug":"questions","status":"publish","type":"page","link":"https:\/\/www.egy-med.com\/en\/questions\/","title":{"rendered":"QUESTIONS"},"content":{"rendered":"
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Most frequent questions and answers\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\"Questions\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We are happy to answer all your questions and solve any problems you face at any time. We support you 24 hours 7 days a week and our team will always be in support and ready to do everything possible for you.<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I use the service in an emergency?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- In cases of emergency, one should go to any hospital within the medical network.<\/p>

- The case is received according to the membership card.<\/p>

- All required procedures and checks are done immediately.<\/p>

- In the event that other procedures are required that require hospitalization, the company shall be notified within 24 hours to obtain the required approvals.<\/p>

- In the event that any help or inquiry is needed, the customer service center (Call Center) 15132 is contacted within 24 hours, 7 days a week.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the medical network searched and service providers selected?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- To search for a service provider through our medical network, you can do:<\/p>

- Use our mobile application, and log in according to the procedures described.<\/p>

- Select the service provider you want to know (hospital - pharmacy - doctors ... etc.)<\/p>

- Choose the city and region to be searched.<\/p>

- Choose (our website) = service providers = and log in with your password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the procedures that require prior approval from the company?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- Analysis of viral, cancer and immunodeficiency diseases<\/p>

- Hormones and sterility tests<\/p>

- Hospital admissions<\/p>

- Magnetic resonance imaging (MRI).<\/p>

- The atomic survey<\/p>

- CT scan of the chest and coronary arteries<\/p>

- X-rays P.E.T<\/p>

- Physiotherapy sessions and request for prescription glasses and dental procedures.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does obtaining some procedures require prior approval from the company? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- Due to the need to obtain prior approval for some procedures, the following is reviewed: -<\/p>

- Is the requested service covered under the terms of the contract or not?<\/p>

- Check the procedure\u2019s coverage limit, whether or not the service is requested.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I obtain the medical service outside of the company's working hours and holidays?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- Any service can be obtained through:<\/p>

1- Calling the 15132 customer service center (call center) 24 hours a day, 7 days a week<\/p>

2- Mobile Application<\/p>

3- E-mail<\/p>

- Where the customer service center includes a group of distinguished doctors working throughout the day, 7 days a week.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I get monthly treatment periodically? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

- It is submitted for the first time with the prescription of the attending physician, indicating the required items and the prescribed doses, accompanied by reports and analyzes indicating that.<\/p>

- The items to be disbursed are recorded on the company's system to be disbursed monthly.<\/p>

- The exchange is done using the mobile application on a monthly basis at the same date of exchange.<\/p>

- When modifying the treatment, follow the previous steps.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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EGYMED<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.egy-med.com\/en\/questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"QUESTIONS - EGYMED\" \/>\n<meta property=\"og:description\" content=\"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627 \u0648\u0623\u062c\u0648\u0628\u062a\u0647\u0627 \u0646\u0633\u0639\u062f \u0628\u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0623\u0633\u0626\u0644\u062a\u0643 \u0648\u062d\u0644 \u0623\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u062a\u0648\u0627\u062c\u0647\u0643 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0641\u0646\u062d\u0646 \u0646\u062f\u0639\u0645\u0643 24 \u0633\u0627\u0639\u0647 7 \u0623\u064a\u0627\u0645 \u0641\u0649 \u0627\u0644\u0627\u0633\u0628\u0648\u0639 \u0648\u0633\u064a\u0643\u0648\u0646 \u0641\u0631\u064a\u0642\u0646\u0627 \u062f\u0627\u0626\u0645\u064b\u0627 \u0641\u064a \u0627\u0644\u062f\u0639\u0645 \u0648\u0645\u0633\u062a\u0639\u062f\u064b\u0627 \u0644\u0641\u0639\u0644 \u0643\u0644 \u0645\u0627 \u0647\u0648 \u0645\u0645\u0643\u0646 \u0645\u0646 \u0623\u062c\u0644\u0643. \u0643\u064a\u0641 \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u0649 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0637\u0648\u0627\u0631\u0649\u0621 \u061f \u2013 \u064a\u062a\u0645 \u0641\u0649 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0637\u0648\u0627\u0631\u0649\u0621 \u0627\u0644\u062a\u0648\u062c\u0647 \u0625\u0644\u0649 \u0627\u0649 \u0645\u0633\u062a\u0634\u0641\u0649 \u062f\u0627\u062e\u0644 \u0627\u0644\u0634\u0628\u0643\u0629 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.egy-med.com\/en\/questions\/\" \/>\n<meta property=\"og:site_name\" content=\"EGYMED\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EGYMED.Medical.Insurance\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-18T01:56:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.egy-med.com\/wp-content\/uploads\/2021\/03\/HP_Making-life-simpler.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.egy-med.com\/questions\/\",\"url\":\"https:\/\/www.egy-med.com\/questions\/\",\"name\":\"QUESTIONS - 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