EN 
We are happy to answer all your questions and solve any problems you face at any time. We support you 24 hours 7 days a week and our team will always be in support and ready to do everything possible for you.
- In cases of emergency, one should go to any hospital within the medical network.
- The case is received according to the membership card.
- All required procedures and checks are done immediately.
- In the event that other procedures are required that require hospitalization, the company shall be notified within 24 hours to obtain the required approvals.
- In the event that any help or inquiry is needed, the customer service center (Call Center) 15132 is contacted within 24 hours, 7 days a week.
- To search for a service provider through our medical network, you can do:
- Use our mobile application, and log in according to the procedures described.
- Select the service provider you want to know (hospital - pharmacy - doctors ... etc.)
- Choose the city and region to be searched.
- Choose (our website) = service providers = and log in with your password.
- Analysis of viral, cancer and immunodeficiency diseases
- Hormones and sterility tests
- Hospital admissions
- Magnetic resonance imaging (MRI).
- The atomic survey
- CT scan of the chest and coronary arteries
- X-rays P.E.T
- Physiotherapy sessions and request for prescription glasses and dental procedures.
- Due to the need to obtain prior approval for some procedures, the following is reviewed: -
- Is the requested service covered under the terms of the contract or not?
- Check the procedure’s coverage limit, whether or not the service is requested.
- Any service can be obtained through:
1- Calling the 15132 customer service center (call center) 24 hours a day, 7 days a week
2- Mobile Application
3- E-mail
- Where the customer service center includes a group of distinguished doctors working throughout the day, 7 days a week.
- It is submitted for the first time with the prescription of the attending physician, indicating the required items and the prescribed doses, accompanied by reports and analyzes indicating that.
- The items to be disbursed are recorded on the company's system to be disbursed monthly.
- The exchange is done using the mobile application on a monthly basis at the same date of exchange.
- When modifying the treatment, follow the previous steps.