Most frequent questions and answers

We are happy to answer all your questions and solve any problems you face at any time. We support you 24 hours 7 days a week and our team will always be in support and ready to do everything possible for you.

- In cases of emergency, one should go to any hospital within the medical network.

- The case is received according to the membership card.

- All required procedures and checks are done immediately.

- In the event that other procedures are required that require hospitalization, the company shall be notified within 24 hours to obtain the required approvals.

- In the event that any help or inquiry is needed, the customer service center (Call Center) 15132 is contacted within 24 hours, 7 days a week.

- To search for a service provider through our medical network, you can do:

- Use our mobile application, and log in according to the procedures described.

- Select the service provider you want to know (hospital - pharmacy - doctors ... etc.)

- Choose the city and region to be searched.

- Choose (our website) = service providers = and log in with your password.

- Analysis of viral, cancer and immunodeficiency diseases

- Hormones and sterility tests

- Hospital admissions

- Magnetic resonance imaging (MRI).

- The atomic survey

- CT scan of the chest and coronary arteries

- X-rays P.E.T

- Physiotherapy sessions and request for prescription glasses and dental procedures.

- Due to the need to obtain prior approval for some procedures, the following is reviewed: -

- Is the requested service covered under the terms of the contract or not?

- Check the procedure’s coverage limit, whether or not the service is requested.

- Any service can be obtained through:

1- Calling the 15132 customer service center (call center) 24 hours a day, 7 days a week

2- Mobile Application

3- E-mail

- Where the customer service center includes a group of distinguished doctors working throughout the day, 7 days a week.

- It is submitted for the first time with the prescription of the attending physician, indicating the required items and the prescribed doses, accompanied by reports and analyzes indicating that.

- The items to be disbursed are recorded on the company's system to be disbursed monthly.

- The exchange is done using the mobile application on a monthly basis at the same date of exchange.

- When modifying the treatment, follow the previous steps.